Community Services - Essex Partnership University NHS Foundation Trust

The Lodge, Lodge Approach, Runwell, Wickford, Essex, SS11 7XX
 
5,810 reviews

Reviews

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff

Reviews

 
Page 536 of 599
 
Review of Therapy for You (IAPT) Castlepoint & Rochford
4th October 2022


Sally my therapist was beyond incredible! My sessions with her have been life changing!! EDMR treatment has been a game changer I have my life back and has helped on so many levels. I can’t thank her and your self enough

Suggested improvements
There isn’t any thing, it was top service thank you

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Safety of care
 
Review of South East Essex Primary Care Mental Health Team
3rd October 2022


I found Stephen to be very compassionate and understanding. I really felt comfortable talking to him and felt I could be totally honest without shame. I felt very supported and listened to.

Suggested improvements
Nothing, Stephen was extremely helpful to me

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Safety of care
 
Review of South East Essex Primary Care Mental Health Team
3rd October 2022


Alex is absolutely amazing and so is Dr Abraham, they were both very kind, considerate and knowledgeable and very helpful.

Suggested improvements
Nothing outstanding service

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Safety of care
 
Review of South East Essex Primary Care Mental Health Team
3rd October 2022


Ulcerative colitis Mobility limited Depression

Suggested improvements
N/a

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Safety of care
 
Review of The Lighthouse Service - Southend
2nd October 2022


I'm confused as to what my son is supposed to have after my recent appt. He has a very clear indication of ADHD. He ticks almost every box, now they are saying it's more mental health ( although I'm still not sure exactly what he meant. I'm also unsure if there is meant to be a follow up or even what happens next?. My husband requested that he is given a call back to explain things more clearly than the supposed conversation that seemed to only discuss one aspect rather than talking about everything.

Suggested improvements
After my appointment I'm none the wiser and frankly far more confused than before. I couldn't understand the consultant and kept having to ask him to repeat what he had just said. He suggested a podcast to listen to and gave me some notes. As the school and my results were different ( he said it's doubtful but then suggested something else which after looking up is actually a symptom not a diagnosis. So I'm not happy with my last appointment as I really don't understand exactly what was meant at all. I'm thinking of getting a second opinion as I don't feel that the right questions were asked and I really don't think he really saw my son as he is a clever masker.

2022-10-06 15:06:27
Response from Community Services - Essex Partnership University NHS Foundation Trust

Thank you for taking the time to provide your feedback on The Lighthouse Service - Southend - Community Services - Essex Partnership University NHS Foundation Trust. We are sorry you found our services below the standard of which we would expect. Please accept our apologies for any upset this may have caused you. We are keen to discuss this more with you and identify opportunities for learning. Please contact our Patient Advise & Liaison Service (PALS) by emailing them directly at epunft.pals@nhs.net or by Telephone on 0800 0857935 if you would like to discuss the matter.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Safety of care
 
Written by a NHS patient
2nd October 2022


Crisis team are not helpful in a Crisis. There are so many layers to get through before you can speak to someone. So many questions most of which are not relevant to the current situation. Staff don't look at notes but prefer you to keep repeating yourself over and over again to different people to get passed along the system. . To answer all there questions. Once you get past all this. they just refer you to sanctuary. Or do a referral to iaps. There is no emotional support in Crisis and they say if your calling your not suicidal because suicidal people Don't ask for help. Its distressing trying to access services and support in Crisis. then to be causes so much stress on top of it just asking for help. It makes a bad situation worse.

2022-10-06 16:07:34
Response from Community Services - Essex Partnership University NHS Foundation Trust

Thank you for taking the time to provide your feedback on the Crisis Team - Community Services. We are sorry you found our services below the standard of which we would expect. Please accept our apologies for any upset this may have caused you. We are keen to discuss this more with you and identify opportunities for learning. Please contact our Patient Advise & Liaison Service (PALS) by emailing them directly at epunft.pals@nhs.net or by Telephone on 0800 0857935 if you would like to discuss the matter.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe
 
Review of Specialist Dementia and Frailty Team -West
30th September 2022


I have mixed dementia and atrial fibrillation

Suggested improvements
The only thing that niggled me was one service user who disrupted the session/s by being late and kept interrupting. I found it difficult to concentrate when this happened.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Safety of care
 
Review of STARS South (Vange/Basildon & surrounding localities)
30th September 2022


Everything.

Suggested improvements
Nothing.

Experience
Dignity/Respect
Involvement
Information
Rating not given.
Staff
Safe
Safety of care
Rating not given.
 
Review of STARS South (Vange/Basildon & surrounding localities)
30th September 2022



Experience
Rating not given.
Dignity/Respect
Involvement
Information
Staff
Safe
Safety of care
Rating not given.
 
Review of STARS West (Harlow & surrounding localities)
30th September 2022


Getting the help I need and being understanding.

Suggested improvements
Nothing.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Safety of care
Rating not given.
 
 
Page 536 of 599
 

Resources

Short link to review Community Services - Essex Partnership University NHS Foundation Trust: http://iwgc.net/eopdz